We’d like to hear from you. Whether you’ve spotted a factual error, have feedback on a casino we’ve reviewed, or want to suggest a brand we should add to the testing queue, the team behind bestonlinecasino-aus.com reads every email that comes in.
Email Us
The fastest way to reach us is by email:
- General enquiries, corrections, feedback: [email protected]
- Editorial & press: [email protected]
- Partnership & affiliate enquiries: [email protected]
We aim to respond to every email within two Australian business days. During peak periods (new casino launches, major bonus campaigns) response times may stretch slightly.
What We Can Help With
- Factual corrections to our casino reviews, comparison tables or payment method information
- Broken link reports and other site-functionality issues
- Suggestions for casinos to review or topics to cover
- Editorial feedback on existing content
- Press, partnership and affiliate enquiries
What We Cannot Help With
We are an independent review site, not a casino operator. We have no access to your casino account and cannot assist with the following:
- Account verification (KYC) issues at any casino
- Withdrawal delays, payment problems or bonus disputes
- Login, password or account recovery requests
- Self-exclusion or account closure requests at specific casinos
For any of the above, contact the casino directly through their support channel (live chat or support email shown in your account dashboard). If you cannot get a resolution from the operator, you can escalate to the licensing regulator listed in the casino footer.
Responsible Gambling Support
If you or someone you know is struggling with gambling, free, confidential 24/7 help is available:
- Gambling Help Online – call 1800 858 858 or chat online
- BetStop – Australia’s National Self-Exclusion Register
- Lifeline Australia – 13 11 14 (24/7 crisis support)
18+ only. Please gamble responsibly.